This Privacy Policy sets out how Molescroft Farms Limited uses and protects any information that you give when you use this website.

Molescroft Farms Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

Molescroft Farms Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure you are happy with any changes.

For website visitors

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

• Information about your browser, network and device

• Web pages you visited prior to coming to this website

• Web pages you view while on this website

• Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalised form.

Scheduling and bookings

When you make a booking through this website using Acuity Scheduling (for example, booking the dog walking field or hiring our meeting room), we collect personal information from you to complete the booking. This may include:

• Your name

• Email address

• Phone number

• Your car registration number (if required for access or parking)

• Details relating to your booking (such as date, time and service selected)

We use this information to manage your booking, provide access to the facility you have reserved, take payment where applicable, and contact you if needed regarding your booking.

We share this information with Squarespace (our scheduling service provider) so that they can provide online booking services to us.

Third-party privacy notice
Acuity Scheduling is part of Squarespace and follows Squarespace’s privacy practices. For more information, please see the Squarespace Privacy Policy and Squarespace’s guidance on Acuity Scheduling and data privacy.

Payments

When you make a purchase from us on this website, we use Squarespace Payments as our payment solution. Squarespace Payments is a fully integrated, native payment solution provided by Squarespace. Squarespace Payments makes use of the following third-party service providers which will also receive your personal information and process it in accordance with their privacy policies:

• Stripe – payment processing services. See Stripe’s privacy policy: https://stripe.com/privacy

• Sift – fraud monitoring and detection services. See Sift’s privacy policy: https://sift.com/service-privacy

Order and account emails

We may email you with messages about your order, booking or account activity. For example:

• You have created a customer account

• Your customer account password has been reset or updated

• You have made a purchase or booking

• Your booking has been confirmed or changed

We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

Membership and mailing list

When you make a booking, you automatically become a member. We keep member contact details on file so that we can:

• Contact you in the unlikely event that there is a problem with your booking

• Provide important updates about the dog walking fields or office facilities

• Share information relevant to your membership, including access and safety notices

You cannot opt out of essential service messages relating to your booking or membership.

We may occasionally send you additional marketing messages (for example, offers or promotions). You can withdraw consent at any time by following the unsubscribe link in those emails or by contacting us.

Fonts

This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:

• Information about your browser, network or device

• Information about this site and the page you are viewing on it

• Your IP address

Analytics

This website collects personal data to power our site analytics, including:

• Information about your browser, network and device

• Web pages you visited prior to coming to this website

• Your IP address

This information may also include details about your use of this website, including:

• Clicks

• Internal links

• Pages visited

• Scrolling

• Searches

• Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app.

These necessary cookies are always used so Squarespace can securely serve this website to you.

Analytics and performance cookies are used on this website only when you acknowledge our cookie banner. These cookies allow us to view site traffic, activity and other data.

For information about the cookies Squarespace uses, please refer to Squarespace’s cookie documentation.

Forms

When you submit information to this website via a webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our hosting provider, so that they can provide website services to us.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, please note that we do not have any control over that other website. We cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy statement applicable to the website in question.

Data retention and legal basis

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting or reporting requirements. Booking and transaction details are generally retained for up to 6 years to meet HMRC record-keeping obligations.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

• Contract – processing is necessary to provide you with the services you have booked (for example, dog field or office hire).

• Legal obligation – processing is necessary for compliance with legal or tax requirements.

• Legitimate interests – for purposes such as site security, preventing fraud and ensuring the smooth operation of our website and facilities, and sending essential membership communications.

• Consent – where you have given consent for optional marketing communications. You can withdraw consent at any time.

We are registered with the UK Information Commissioner’s Office (ICO) and pay our annual data protection fee.

You have rights under UK GDPR, including the right to access, correct or request deletion of your personal information, and the right to object to or restrict certain processing. To exercise these rights, please contact us at farm@molesfarm.co.uk

If you have concerns about our use of your personal data, you can also contact the Information Commissioner’s Office (ICO).